Ethics (disciplinary) complaints must be filed within 180 days after the facts constituting alleged misconduct could have been known in the exercise of reasonable diligence. After filing a formal ethics complaint, complainants can expect Delta A.O.R. to follow standard procedures as established by the California Association of REALTORS Ethics & Arbitration Manual for review of alleged violations.
Many difficulties that may arise during a real estate transaction are due to misunderstandings and miscommunication. If you have a problem with a REALTOR keep in mind that open, constructive communication often resolves questions or differences, eliminating the need for punitive action
Consider taking the following steps before filing a formal ethics complaint: (1) Speak with your REALTOR® directly about your complaint; (2) You may also speak with the principle broker from his/her real estate firm; (3) If you have additional questions, please contact Delta AOR: (925) 757-8283.
Disciplinary (non-monetary) complaints refer to alleged violations of the NAR Code of Ethics.
Should you need assistance with the disciplinary process, Delta AOR will provide an Ethics Advocate to help you complete the complaint filing process and represent you throughout the disciplinary process.